Got Questions?
Frequently Asked Questions
Everything you need to know before you order.
Common Questions
Still stuck? Reach out and we'll help.
How fast do you ship within Australia?
Most orders dispatch within 48 hours and arrive within 2-6 business days depending on your location. Express shipping is available at checkout.
Do you ship internationally?
Yes, we ship to New Zealand and select international destinations. Shipping costs and timeframes are calculated at checkout.
Are your diecast models authentic?
Absolutely. We source directly from licensed distributors including Hot Wheels, Mini GT, Inno64 and Tarmac Works, so every item is guaranteed genuine.
What condition can I expect my item to arrive in?
Every item is inspected before packing. Diecast and cards are double-boxed with corner protection as standard, and we note any pre-existing box wear in the listing.
How do I find out about limited releases?
Join our email list and follow our Whatnot streams for early access and restock alerts on limited-run collectibles.
Can I return or exchange an item?
Yes, unopened items can be returned within 14 days of delivery. Contact us and we'll sort out a return or exchange.
Do you host live shopping streams?
We run regular Whatnot streams featuring exclusive drops, restocks and community giveaways. Follow us to catch the next one.
How do protector cases work with different scales?
Our protector cases are sized for common 1:64 and minifigure formats. Product pages list exact dimensions so you can match your collection.